I changed my mind. Can I get a refund or make an exchange for a new size/colour?
If you are unsatisfied with your purchase or change your mind, we are happy for you to return the item for a full refund or exchange. Returned items must comply with our returns policy. Please refer to the returns policy and guidelines in the policy page.
How do I know that the size I ordered is the right size for me?
Please make sure that you refer to the size chart for each item prior to selecting it for purchase.
Can I track my order?
All customers receive a shipping confirmation e-mail when their order has been shipped, which includes the tracking number. Please use the links provided via our carrier notification to track your order.
When will I receive my order?
Please allow 3 – 5 business days for order processing and verification, and an additional 7-10 business days for ground shipping or 2 business days for 2-Day Air delivery. We do not ship out on Saturdays or Sundays.
If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.
What shipping carrier do you use?
We ship all orders via Fedex Express and UPS (Direct Signature Required). We do not use any other shipping carrier.
Can I contact you directly with any questions?
Do you accept check payments? Can I use PayPal?
We do not accept payments by check, and PayPal is not presently supported on bapehoodie.co. We accept Visa, Mastercard and American Express.
Why does my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.